Startup Introduces Free Business Class PBX Systems for SMBs

SUNNYVALE, Calif., June 28 — InVox, a leading provider of business telephony solutions, today announced the launch of its free hosted business phone system service PBXPlus, for startups and SMBs. InVox’s mission is to provide feature-rich business telephone systems and enable productive business telephony using the latest speech technologies with this release of their latest product.

With PBXPlus, setting up a phone system is quick and easy using the patent pending drag-and-drop visual designer which eliminates the need for the user to know technical details of phone systems. PBXPlus is cloud-based, which allows users to access and change the phone system settings from any computer with Internet connection.

“Most SMBs need a simple and powerful phone system in few clicks with no additional learning curve,” says Manohar Chapalamadugu, CEO of InVox. “Voice applications involving speech recognition are traditionally reserved for organizations with large budgets. PBXPlus now offers several value added voice solutions and out-of-the-box integrations with popular third party services to increase caller satisfaction and employee productivity.”

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A Checklist for buying EPABX

by Uttam Pegu on April 24, 2010

Normally, one should check out three steps for buying EPABX or PBX for their office as follows :

1. Requirement Analysis
2. Benefits of PBX System
3. Choice of PBX Company

1. Requirement Analysis
a. Find out how many people should be speaking within the office premises at any point of time as well as how many people need a dedicated telephone connection.
b. If you make lot of outgoing calls then, most probably, you need LCR ( Least Cost Routing) to minimise recurring telephone bill.
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Coral Telecom is famous for its IRIS series of PBX systems which are high end PBX systems with high capacity and high cost as well along with its size! Iris Lite is another product which is the compact version both in terms of size and budget, but not in terms of features!

Iris Lite from Coral Telecom

IRIS LITE PBX from Coral Telecom

It is built around “powerful 32 Bit ARM processor with fully distributed architecture not allowing not only faster processing but also optimum utilization of main CPU time.” It inherits all powerful and useful feature from IRIS switch.

Few of the interesting features are :-

1. IP Cloud Connectivity

VOIP Card can be installed to give direct connectivity to IP cloud(SIP/H-323) from its any analog extension. It uses standard CODEC with in-built echo canceler.
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Few Asterisk based PBX provider in India

by Uttam Pegu on March 14, 2010

While on premise and legacy hardware based PBX systems still rule PBX market in India, but there are may companies who are providing Asterisk based, software based and feature rich EPABX services in India. I thought it would be useful to list them here. This is not the complete list for obvious reason and I would like to request every one, kindly to leave a comment with any Asterisk based PBX company whose name are missing here:-

1. iTecs Communications
Bangalore based company with range of IP-PBX based products. They also provide all kind of Asterisk support, customisation.

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PBX for hotels from Matrix Telecom

by Uttam Pegu on March 3, 2010

Matrix Telecom, an well-known PBX brand in India, has a range of PBX system specially designed for hospitality industries. It has hotel EPABX starting from 16 lines to 516 lines. The models like ETERNITY ME16S, ETERNITY ME10S, ETERNITY GE12S etc. are feature rich as well as suits any kind of modern hotel and many hotel specific features.

Most probably, Matrix Telecom Solution is the only PABX manufacturer in India which manufacture PBX range exclusively for hospitality industry. Many other PBX manufacturer in India provide hotel functionality in the form of additional module in the same general purpose PABX machine.

Few of the interesting and hotel specific features of Matrix Hospitality EPABXs are :-

1. Back Ground Music / Ringback tone

This is an interesting feature which allows external audio source like CD player etc. be connected. t becomes hold-music as well as caller ring back tone when a music is being played.

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PABX feature : Call Whispering

by Uttam Pegu on February 21, 2010

What is Call Whisper ?

Call whisper, also known as call screening, is an advanced PBX feature for incoming calls which allows called party to know in voice which number caller has dialed. During ringing and before call s established, called party is “whispered” or informed in voice about the caller as well as what number the caller has dialed.
After hearing these information, the called party can either accept the call, or reject the call, or transfer the call to any other extension.

In a scenario, where call is routed to a single extension from different phone numbers, this feature is very useful. It allows the called party to know, which number the calling party has dialed, since every number may correspond to different department of the organisation or any other specific type of calls. The dialed number identification help the called party greet the calling party accordingly.

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PBX jargons

by Uttam Pegu on February 15, 2010

There are many words which are specific to PBX or PABX, or widely used in PABX industry. I thought I would try to list them :

1. PABX, PBX, EPABX
2. ISDN
3. PRI
4. Line card
5. Power supply
6. Number of ports
7. number of lines
8. trunk
9. network
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IRIS IVDX : Coral Telecom Product

by Uttam Pegu on February 11, 2010

IRIS IVDX is a very interesting telephone exchange from Coral Telecom Ltd., an Indian telephone exchange manufacturer. It is one of its kind as it can handle voice, data and video all simultaneously. With increasing demand in data exchange over telephone, where even voice is now

IRIS IVDX PABX from Coral Telecom

exchanged in nearly real time over data network ( VoIP), IRIS IVDX stands out in Indian PBX market with smart data features.

It is built on powerful 32 Bit RISC processor which can support upto 43000 ports, good enough for serving a small town. One of the important feature it incorporates is VoiP (voice over IP) where which allows direct connectivity between analog telephone with IP backbone.

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