Blog about Electronic Private Automated Branch Exchange
From the monthly archives:
Auto attendant ( Automated Attendant) feature, also known as digital receptionist is smart feature in a digital PABX systems. This works like IVR system where it plays a recorded message for dialing extension number when some one calls any line connected to the trunk ports of PABX system. This feature helps call transferring to [...]
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Recently, I had concluded a project of implementing a very intelligent and highly customised call center. Customosiation of the call center application mostly centered around CTI component. During that period, I came to think, believe that, choosing Asterisk PBX over legacy PABX systems is the smart choice for anyone who wants his call center to [...]
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BSNL ( Bharat Sanchar Nigam Limited), an Indian Government Enterprise, is world’s seventh largest telecommunications company, as per their website. While hosted PBX have been making huge business elsewhere in the world through many VoIP communications, advanced PBX features, BSNL provides free EPABX service to large enterprises, companies in India.
BSNL provides two kinds of [...]
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What is call hunting ?
Call hunting is a feature when enabled, incoming call could be programmed so that it would ring more than one number sequentially as per priority without the caller knowing about it! It is called call hunting, as the PBX systems hunt for the person to whom an extension [...]
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So, how does one compare Asterisk and legacy PBX systems ?
Asterisk is open source, software based PBX system which have all the functionality, features that any high end legacy PABX systems offer, at fraction of the cost of those legacy PBX ( Private Branch Exchange) systems. That is a powerful statement, one might have [...]
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There can not be any modern hotel without a PABX system installed. PABX is must for any hotel for conducting various operations and it offers a great service to a guest without which no guest would like to stay in the hotel.
PABX systems now a days come with many hotel specific features. These features [...]
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