Happy New Year 2010 from PABX Blog

December 26, 2009

I would like to wish all of you who happen to visit this PBX blog! One month back, this PABX blog came into existence on internet world with introduction to PBX, and today it is wishing everyone a Happy New Year 2010 and Happy Holidays ahead! PABX Blog will be updated next year 2010 as [...]

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Auto Attendant : Smart feature in a PBX system

December 23, 2009

Auto attendant ( Automated Attendant) feature, also known as digital receptionist is smart feature in a digital PABX systems. This works like IVR system where it plays a recorded message for dialing extension number when some one calls any line connected to the trunk ports of PABX system. This feature helps call transferring to known [...]

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Choosing right PBX company for your telecom need

December 21, 2009

There are many PBX models, many PBX companies who are always trying to sell their PBX machines to you. So, it might be difficult for you to choose the right PBX manufacturer for buying your right PBX system. Most of the modern PBX manufacturer offer same kind of PBX machines with similar or almost similar [...]

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Asterisk PBX is smart choice for Call Center

December 19, 2009

Recently, I had concluded a project of implementing a very intelligent and highly customised call center. Customosiation of the call center application mostly centered around CTI component. During that period, I came to think, believe that, choosing Asterisk PBX over legacy PABX systems is the smart choice for anyone who wants his call center to [...]

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BSNL's Centrex : India's Hosted PBX!

December 18, 2009

BSNL ( Bharat Sanchar Nigam Limited), an Indian Government Enterprise, is world’s seventh largest telecommunications company, as per their website. While hosted PBX have been making huge business elsewhere in the world through many VoIP communications, advanced PBX features, BSNL provides free EPABX service to large enterprises, companies in India. BSNL provides two kinds of [...]

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Call hunting : a smart feature in modern PBX

December 14, 2009

What is call hunting ? Call hunting is a feature when enabled, incoming call could be programmed so that it would ring more than one number sequentially as per priority without the caller knowing about it! It is called call hunting, as the PBX systems hunt for the person to whom an extension number is [...]

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Asterisk versus Legacy PBX systems

December 13, 2009

So, how does one compare Asterisk and legacy PBX systems ? Asterisk is open source, software based PBX system which have all the functionality, features that any high end legacy PABX systems offer, at fraction of the cost of those legacy PBX ( Private Branch Exchange) systems. That is a powerful statement, one might have [...]

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PABX for Hotels

December 12, 2009

There can not be any modern hotel without a PABX system installed. PABX is must for any hotel for conducting various operations and it offers a great service to a guest without which no guest would like to stay in the hotel. PABX systems now a days come with many hotel specific features. These features [...]

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Steps to install a PBX system

December 12, 2009

Failure of this system is always noticed first and many people, organisation are so used to it, without they feel handicapped. So, while installing PABX system, one must plan properly. Installing such systems can be a long and complex process, which is why many people choose to use public telephone service provider. After a quick [...]

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CTI is a must for PBX system

December 10, 2009

CTI (Computer Telephony Integration) is one feature which is must for your PBX system. If your PBX can not support CTI, then most probably, you have bought an outdated and featureless EPABX system. No doubt, all PBX machines would integrate with CTI hardware with analog interfacing, but analog interfacing with CTI is almost dead and [...]

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