There are many PBX models, many PBX companies who are always trying to sell their PBX machines to you. So, it might be difficult for you to choose the right PBX manufacturer for buying your right PBX system.
Most of the modern PBX manufacturer offer same kind of PBX machines with similar or almost similar features. So, as per few of parameters like number of lines, number of trunk lines, you may be able to fnalise kind of PBX machines, but you still need to decide which PBX company! While, it may be easy for corporates or people who have been associated with Telecom field, but it may not be that easy for a new customer or user of PBX.
So, deciding on a PBX company may not be easy for a new buyer. Here is one thumb rule, one should follow :-
1. Support
Yes, after sales support should be the main consideration for buying a PBX machines. This is very important as PBX machine is supposed to work 24 hours a day, 365 days a year, without any failure. All major business activities are dependent on this single equipment, PBX! So, my recommendation would be to buy PBX machine from the company which can provide local support in your city.
Else, it may happen, your cost of maintenance would be higher than that of the PBX machine itself! Apart from the cost part, support is also very much important due tot fact that, PBX machines need to be upgraded periodically. Also there might be requirement of changing some parameters in the PBX when some other telecommunication equipments are commissioned.
2. Range or products
The PBX companies which have large models as well as range of products with number of extensions, trunk lines, interfacing technology like SS7, ISDN, VoIP should be preferred simply because of future enhancements! Telecom is such an industry where lot of innovations taking place! So, it is a good idea to choose a PBX company who has many products.
I think, these are two major aspects one should consider while choosing a PBX company. Cost is one important factor, specially in Indian market. The choice of PBX companies may vary from industry where PBX is being used.
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