What is call conference ?
Call conference can be defined as talking three or more people talking on phone after connection. Normally, calling party dials another number after putting the present call on hold by pressing flash (pressing flash button or pressing disconnect button for fraction of second, mobile phones normally have hold function) and adds to the existing call. The called party can also add new calls.
Call conferencing is also known as Auto Tele conference (ATC). Conference facilities are now a days offered free of cost in PSTN. This facility is also available in many all modern PBX systems. Group calling is similar to Conference calling except that in group calling, caller only adds other parties.
Usage of Conference Call:
Call conference is very useful for conducting tele-conference with remote parties. It is now a days widely used in business as well as by friends.
Conference facility is used for entertainment where many people can call in to listen to live music from remote places.
Barge is facility, where a third party can listens to existing voice chat between two parties. This is very useful in call centers to monitor live chat between a customer and live agent.
Conference calls bridges distance and people from anywhere in the world can participate in a conference.
Conference call facility is an important feature for any PBX system. Normally, PBX systems come with capacity of the conference in which number of maximum concurrent connections in a conference call is specified.
Conference call uses special “call bridging” for adding up new connections. In mobile phones, setting up call conference is easy as mobile phones provide menu driven system for dialing and adding new calls. Conference facility is provided free in India where number of concurrent participants are fixed and vary from operator to operators.
Call conference in on premise PBX systems are important to have similar call conference as in any PSTN or mobile networks. If someone is buying a high end PBX system, one should opt for any with conference call facility.
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