What is Call Whisper ?
Call whisper, also known as call screening, is an advanced PBX feature for incoming calls which allows called party to know in voice which number caller has dialed. During ringing and before call s established, called party is “whispered” or informed in voice about the caller as well as what number the caller has dialed.
After hearing these information, the called party can either accept the call, or reject the call, or transfer the call to any other extension.
In a scenario, where call is routed to a single extension from different phone numbers, this feature is very useful. It allows the called party to know, which number the calling party has dialed, since every number may correspond to different department of the organisation or any other specific type of calls. The dialed number identification help the called party greet the calling party accordingly.
This call whispering can be a built in feature in PABX or this can also be implemented using CTI software. Many advanced PABX comes with Call Whisper or Call screening feature. Matrix Solution, a premium PBX manufacturer in India, offers this feature in their hotel PBX models like ETERNITY GE12S.
Call Whisper is also useful in measuring effectiveness of advertising where one receptionist or extension is receives calls from different brands from different numbers, but terminated in single telephone extension.
The message which is played for the called party in Call Whisper feature can be customised and recorded using telephones. When using Call whisper, there can be many intelligent conditions and message playing as well as call routing.
Call whisper also offers the called party a facility to reject an incoming call and then to transfer the call to voice mail number. This kind of facility will allow receptionist to sort and attend more calls as per urgency of the incoming calls.
Call whispering feature is desired in a PABX where optimisation of manpower usage as well as informed customer care is required. So, it is recommended that while buying an high-end PABX, one should buy a PBX with call whispering feature.
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With call screening feature of the virtual PBX, you can have the chance to answer important calls and direct unimportant ones to your voicemail box. It wouldn’t be necessary for you to answer each incoming calls, since the system can handle it well for you.
I agree with telephone call screening, though if you look at it in another way, call whispering will allow you to prepare yourself as to how you will interact with the caller since you know who it is before even picking up the phone.
It’s a really useful feature. It works well in large companies, where every worker has many incoming calls, so it allows him/her to recognize the caller.