Recent trends about PBX shows that, people are moving towards hosted PBX systems. But, self hosted PBX systems still widely used, specially in India. But with increasing demands by customers about many value added features like IVR, Voicemail, UMS ( Unified Messaging System), has been forcing many PABX manufacturer to move towards IP PBX as well as hosted PBX.
Recently, I had a chat with Mr. Susant Pujari, MD of Benzfab Technologies (Private) Ltd., who has opined that, it may not be long when simple and plain EPABX systems would be used only in exclusive domains like Indian Public Sector undertakings, Defence Forces or any other large organizations requiring exclusive local communications. And every other users of PBX might opt for Hosted PBX.
Though he informed, it is not happening in India n near future, mainly due to ignorance of hosted PBX by majority of customers which happen to government organizations. Many large private organisations have so far opted for virtual PBX connecting multiple locations.
According to him, mobile service providers as well as basic telecom service providers are aggressively marketing this king of VPN ( Virtual Private Network), a kind of Hosted PBX and already eating into plain old PBX market.
Mr. Susant Pujari is based in Bhubaneswar and sells PBX systems, turnkey telecom solutions, IVR, Call Center to Indian Railways, BSNL, PSU, ISPs etc.
Related posts:
