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automatic call distribution

ACD : Automatic Call Distribution

by Uttam Pegu on January 31, 2010

ACD ( Automatic Call distribution ) is one of the most useful feature in a telephony application which routes incoming calls to certain extension numbers in a PBX system, or group of numbers depending on parameters like caller ID, dialed number. Previously, ACD feature was a built in feature in a PBX but with its [...]

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CTI is a must for PBX system

by Uttam Pegu on December 10, 2009

CTI (Computer Telephony Integration) is one feature which is must for your PBX system. If your PBX can not support CTI, then most probably, you have bought an outdated and featureless EPABX system. No doubt, all PBX machines would integrate with CTI hardware with analog interfacing, but analog interfacing with CTI is almost dead and [...]

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