Blog about Electronic Private Automated Branch Exchange
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ACD ( Automatic Call distribution ) is one of the most useful feature in a telephony application which routes incoming calls to certain extension numbers in a PBX system, or group of numbers depending on parameters like caller ID, dialed number. Previously, ACD feature was a built in feature in a PBX but with its [...]
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Recently, I had concluded a project of implementing a very intelligent and highly customised call center. Customosiation of the call center application mostly centered around CTI component. During that period, I came to think, believe that, choosing Asterisk PBX over legacy PABX systems is the smart choice for anyone who wants his call center to [...]
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