Blog about Electronic Private Automated Branch Exchange
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What is call hunting ?
“Call Hunting” is a facility in PABX or any Telephone exchange which allows an incoming call to be landed on any extension or telephone number in a group of extensions or telephone numbers. There will be one “pilot number” which will be dialed by any person, and any call to that [...]
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ACD ( Automatic Call distribution ) is one of the most useful feature in a telephony application which routes incoming calls to certain extension numbers in a PBX system, or group of numbers depending on parameters like caller ID, dialed number. Previously, ACD feature was a built in feature in a PBX but with its [...]
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Auto attendant ( Automated Attendant) feature, also known as digital receptionist is smart feature in a digital PABX systems. This works like IVR system where it plays a recorded message for dialing extension number when some one calls any line connected to the trunk ports of PABX system. This feature helps call transferring to [...]
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