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ivr system

Auto Attendant : Smart feature in a PBX system

by Uttam Pegu on December 23, 2009

Auto attendant ( Automated Attendant) feature, also known as digital receptionist is smart feature in a digital PABX systems. This works like IVR system where it plays a recorded message for dialing extension number when some one calls any line connected to the trunk ports of PABX system. This feature helps call transferring to [...]

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Call hunting : a smart feature in modern PBX

by Uttam Pegu on December 14, 2009

What is call hunting ?
Call hunting is a feature when enabled, incoming call could be programmed so that it would ring more than one number sequentially as per priority without the caller knowing about it! It is called call hunting, as the PBX systems hunt for the person to whom an extension [...]

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